Shipping policy
Shipment Processing Time
All orders are subject to a handling period before shipment, usually 1-2 business days. Most orders are processed and leave the warehouse within 1-2 business days after receipt of payment if the product is in stock and not on backorder or pre-order
Shipment confirmation and order tracking: You will receive a shipment confirmation via email in 1 to 2 business days upon placing an order together with their tracking number if the product is in stock and not on backorder or pre-order.
Order Cancellation: Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.
Standard Shipping: Orders placed on Saturdays, Sundays or public holidays are handled on Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).
Shipping Rates and Delivery Estimates
|
Shipment Method |
Estimated Delivery Time |
Cost |
|
|
Domestic |
Standard (USPS) |
2-5 Business Days |
Varies, depending on the total weight of the purchased items |
|
International |
Standard |
10-20 Business Days |
Varies, depending on the total weight of the purchased items |
DELAYED OR LOST ORDERS: A parcel is considered lost after it has been in the postal system for a period of 15 business days for US orders and 21 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.
WRONG OR INCOMPLETE ADDRESS: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery costs to re-deliver your order to a corrected address. Please make sure to provide the correct shipping address. NeuroBrocc can not be held responsible for items shipped to incorrect addresses provided by the buyer.
SHIPMENT OF PO BOXES OR APO/FPO ADDRESSES: We send them email for address verification, for bigger items we cannot send it to PO BOX and APO/FPO address.
DAMAGE ORDER: NeuroBrocc is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
"NeuroBrocc are not responsible for any customs restrictions, tariffs, or other regulations that may apply at Customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.
The responsibility is yours to check with your country's customs office to verify that your products can clear customs.
We will do our part and follow the exact directions in your order. We will ship your order to the exact address that you provide. Please keep in mind that once an order has shipped, we cannot change the address information on an international order, and errors here could cause a delivery delay or rejection. We will give you the best service and ship it very quickly at the rates that we have agreed to on our site - you pay actual shipping charges based on the weight of the package.
If for whatever reason the package is seized by Customs officials, we will not issue you a refund unless all products are returned to us in their original condition. The vast majority of orders make it through customs without any problems, and most orders that are stopped are automatically returned to us. You may be responsible for any return shipping charges, in accordance with your local regulations."
By ordering from neurobrocc.com, you are stating that you agree to the above disclaimer. While we rarely have problems with international shipments, if there is a problem with your order, we will work hard to find a solution as quickly as possible.
Note: International customers are responsible for ensuring that the products ordered can be lawfully imported to your country. When ordering from neurobrocc.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to countries outside of the United States may be subject to import taxes and customs duties levied by the destination country once a shipment enters the country.
From our experience, most foreign customers are not charged when they receive the shipment, however, any additional charges for customs clearance must be paid by the recipient. Customs policies vary widely from country to country and we recommend contacting your local customs office for further information. If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse. Please note that packages returned by customs can sometimes take a very long time to return, and in extreme circumstances can take as long as one year.
For further assistance, please contact our Customer Service Team at support@neurobrocc.com